Rights and Responsibilities

Everyone who comes into contact with the practice, who may or may not wish to make use of the services available, should be treated with dignity and respect.  No-one should receive less favourable treatment on any grounds and all contacts should be free from any discrimination. 

Should you have any concerns or comments please speak to the Practice Manager. Alternatively, if you feel you cannot approach the practice, you have the right to approach 'Patient Advice and Support Services' (PASS). 

Our aim is to work in partnership with you, this involves commitment and responsibilities on both of us, and a summary is given below:

Your Responsibilities

With your rights come responsibilities, ensuring that you obtain the absolute best from the service.

As patients, you are responsible for your own health and it is important that you listen to and action information and advice given and co-operate in keeping yourself and those you are responsible for in the best of health possible.

We would respectfully ask you also to be aware of the following:

• You are responsible for keeping appointments with us.
• Please cancel appointments that you will not be able to make or no longer need.
• Please advise us if you are going to be late for you appointment, generally if you are over 15 minutes late you will need to re-arrange your appointment.
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.  
• Mobile phones are discouraged from use during consultations, and if they are causing a significant distraction between you and your clinician, you will be advised to make an appointment at a time that is more convenient for you.

Please inform the practice of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure we have your correct telephone number, even if it is ex-directory.

It is important we have your up to date telephone number to provide results, appointment times etc. 

It is important we have your up to date address for emergency home visits by the GP or ambulance crew.

Our Commitments to You

• We will aim for you to have access to a suitably qualified medical professional for routine appointments within 3 weeks of your initial contact during surgery hours, or in an urgent case within 48 hours.
• We will work in partnership with you to achieve the best medical care possible.
• We will involve you and listen to your opinions and views in all aspects of your medical care.

The medical and nursing staff will advise you on what you can do to stay in good health and to maintain a healthy lifestyle. 

If you do have an ongoing condition, we will work in partnership with you to achieve the best care possible.