People with Respiratory Infections
It is extremely important that people with possible respiratory or chest infections do not enter the health centre without first speaking with one of our staff. That includes any child or adult with a cough or cold, breathlessness or wheeze, runny nose or sneezing. Anyone developing new respiratory symptoms such as these should organise a ‘PCR’ COVID test through www.nhsinform.scot or by dialling 111 (note that a lateral flow test or ‘LFT’ is not appropriate for people with symptoms). Where the matter is non-urgent, people with suspected chest infections should have consultations by phone or video. This remains the case even if the PCR COVID test is negative.
If a face-to-face consultation is required for someone with a respiratory infection we will make special arrangements for you to enter Dollar Health Centre. This might include asking you to wait outside in your car rather than the waiting room, seeing you in a specially prepared consulting room, or offering you an appointment at the end of a clinic when there are fewer people around. Our staff must wear a different level of Personal Protection Equipment (PPE) when seeing someone with chest symptoms, and there are different rules that we must follow in terms of physical distancing. For all the above reasons please do not attend Dollar Health Centre with any chest or respiratory symptoms unless we have made specific arrangements with you.
Forth Valley Health Board has decided to co-ordinate flu vaccinations centrally this year in Alloa and Stirling. They are not taking place in the health centre.
If you have any questions about appointments, please ring the number on your letter 0800 030 8013 or click this link: Flu/Covid
If you are housebound and have not already had your vaccine please ring the number on your appointment letter to inform them and then someone will visit you at home. If you are housebound and have had your vaccine, please phone the number on your letter to cancel your appointment.
Covid Vaccine Passport
A Covid vaccination passport or status certificate can be obtained by logging in or calling the national telephone line on 0808 196 8565. The helpline is open every day from 10.00am to 6.00pm. For more information please use the link below:
Information about the COVID vaccination programme is available on NHS Inform, or via a national COVID Vaccine helpline on 0800 0308013 (8am-8pm 7 days a week).
We May Contact You from a Withheld Number
We are aware that it can be difficult at times for patients to call Dollar Health Centre. This is due to the limited number of phone-lines into the practice, and an increase in telephone consultations since the COVID pandemic. To help improve the situation Dollar Health Centre staff are using mobile phones and a web-based service to call patients during busy periods. Therefore you may occasionally receive calls from the health centre that show up as 'unknown' or 'withheld'. If this causes you to be unsure about the identity of a caller, please ask the caller for details of your last consultation (or the like) to help provide reassurance. We appreciate this isn't ideal but we are working in unprecedented circumstances.
Try a video consultation instead of seeing your doctor or nurse
We are actively promoting video-consultations with the healthcare staff at Dollar Health Centre. This reduces the footfall within the practice and can allow people to have a consultation from the convenience of their home or work. Please ask the receptionist for a video consultation when you call the practice. More information can be found here.